Refund policy

Willy Wacky Snacks does NOT accept returns for candy or food items. 

If there any concerns with your order then please contact us at within 7 days of receiving your order. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We are not responsible for any damage or lost parcels caused by any of our couriers. 

When the weather is warm in Tokyo or your shipping destination, it becomes increasingly difficult to guarantee chocolate will arrive in its original condition. When temperatures are above 28°C (82°F), Kit Kats/or other chocolate may melt slightly in transit. Unfortunately, we cannot be held responsible for any temperature-related damages caused during shipping. By purchasing these chocolates, you acknowledge that you're aware of the melting risks.

Orders have an estimated processing time of 3-10 business days but this can rise during high volume periods. Please contact for updates.

Order cancellations are subject to a 20% restocking fee in order to cover labour, time spent and the cost of products being off the website during busy periods.